Lesson 3 of 5· 15 min
Other lessons in this course
- 01The front-desk hat - 6 responsibilities that work together15 min
- 02Phone-call script - 7 scenarios every front desk must know15 min
- 03Schedule management - how not to waste 30% of capacity15 min
- 04No-shows - how to drop from 15% to 5% without annoying patients15 min
- 05Provider-front desk collaboration - 15 morning minutes that change the day15 min