Cancellation and Refund Policy
Last updated: August 13, 2026
1. Scope of this policy
This policy describes how cancellations and refunds work for Plan B Business services. Nothing in it limits or replaces rights you hold under applicable consumer protection law, including the Israeli Consumer Protection Law, 5741-1981, and the regulations under it. One-time payments are cleared through Grow and recurring subscriptions through CHING, two secure Israeli payment systems; a refund due to you is issued through the same system the payment was made in.
2. Your statutory right of cancellation
Under the Consumer Protection (Cancellation of Transaction) Regulations, you may cancel a service transaction of a distance-sale character within 14 days of the date of the transaction, or of receiving the document setting out its details, whichever is later. The maximum cancellation fee we are permitted to charge is 5% of the transaction price or 100 ₪, whichever is lower; in a continuing transaction, a pro-rata charge for the period in which access to the service was already given is added to it. A cancellation notice can be given through any of the channels listed in section 7.
3. Diagnostic meeting (990 ₪)
You may cancel the purchase within 14 days of the date of the transaction or of receiving the disclosure document, whichever is later, provided the cancellation is made at least two days - not counting rest days - before the scheduled meeting. In that case you receive a refund less the statutory cancellation fee: 5% of the transaction price or 100 ₪, whichever is lower. Once the meeting has taken place the service has been delivered in full - including the written opinion and the roadmap - so the transaction can no longer be cancelled and no refund is given for it. Rescheduling the meeting by prior arrangement is free.
4. Profitable Business subscription (monthly / annual)
The subscription includes a 14-day free trial before the first charge. In addition, under the Consumer Protection Law you may cancel the transaction within 14 days of the date you joined as a paying subscriber and receive a refund, less the cancellation fee and less the pro-rata value of the period in which access to the service was given, as the law provides. After those 14 days no retroactive refunds are made for the period already paid, but you may cancel the subscription at any time from your account dashboard - the next charge is not taken and access to the content continues until the end of the period you paid for. Cancelling before an annual renewal date prevents the renewal charge.
5. Monthly advisory
An advisory engagement is a continuing transaction. Under the Consumer Protection Law you may cancel it within 14 days of the date it was concluded, less the statutory cancellation fee and the pro-rata value of service already delivered. After that you may end the engagement at any time, with no penalties and no notice period - we don't hold anyone by force, and you are billed only for a period in which service was actually provided. We recommend at least three months, because change in a business takes time and results can't be measured in less than a quarter, but that is professional advice and not a contract term. On refunds: we don't return payment for service actually delivered - meetings that took place, work that was performed, materials that were handed over. If you received no value at all - no meetings took place and no service was given - we return the money.
6. Extended cancellation period
A person with a disability, a senior citizen (aged 65 or over) or a new immigrant may cancel a transaction made following a conversation - including an electronic conversation - within four months of the date of the transaction, on presentation of the appropriate certificate. The same deductions as above apply.
7. How to cancel or request a refund
To stop a subscription's next charge, use the "Cancel subscription" button in your account dashboard - no need to contact anyone. To cancel a transaction or request a refund, contact us by email at contact@planb-business.com or eytanah@gmail.com, by WhatsApp on 053-777-0193, or by phone on 050-777-4424, quoting the email address used for the purchase. We respond within 3 business days. Cancellation of a continuing transaction takes effect within three business days of the notice, or within one business day if it was submitted through the site, and we send you written confirmation. A refund due under the law is returned to the original payment method within 14 days of our receiving the cancellation notice; the credit may take up to 10 further business days to appear on your statement, depending on your card issuer.
8. Speaking and workshops
Cancellation and rescheduling terms are agreed in writing at booking. Where an event is cancelled with sufficient notice under those terms, amounts paid for services not yet performed are refunded.
Questions? Email contact@planb-business.com or eytanah@gmail.com, phone 050-777-4424, WhatsApp 053-777-0193. See also our terms of service.