ai
AI Workflow
A multi-step business process that uses AI at one or more steps.
Definition
An AI workflow is a defined process that incorporates AI - generating, classifying, summarizing, deciding - at one or more steps. Examples: lead-enrichment (AI looks up company info, drafts outreach), meeting-to-CRM (AI transcribes call, extracts notes, updates CRM), content-pipeline (AI drafts, human edits, AI repurposes). The discipline: map the workflow first, then identify which steps AI accelerates, then build with human review at the critical decision points.
In your business
- →Map the workflow before adding AI - automating a broken workflow makes it worse
- →Keep humans in the loop at decision points - AI suggests, human decides
- →Measure workflow ROI in time saved + error rate - both matter