ai
AI Agent
An AI system that performs multi-step tasks autonomously, often using tools.
Definition
An AI agent is an AI system designed to take actions and complete tasks autonomously, not just answer questions. Unlike a plain chatbot, an agent can use tools (search the web, run code, send emails, query databases), plan multi-step workflows, and self-correct. Examples: a sales agent that researches a prospect, drafts outreach, and books a call; a support agent that reads a ticket, looks up the account, and resolves the issue. Agent technology is moving fast - the practical question for service businesses is which workflows to automate first.
In your business
- →Start with one narrow workflow (lead enrichment, meeting summaries) - not full autonomy
- →Human-in-the-loop for any agent that contacts customers
- →Measure agent ROI in hours saved + error rate vs human baseline