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Lesson 1 of 7· 15 min

Customer journey in field service: 6 touchpoints that decide if they come back

Lesson 2

Other lessons in this course

  1. 01Customer journey in field service: 6 touchpoints that decide if they come back15 min
  2. 02Efficient scheduling: how one technician runs 8 calls a day instead of 415 min
  3. 03Project pricing vs hourly vs service plan: 3 models, when to pick each15 min
  4. 04Managing techs in the field: daily reporting that prevents theft and mistakes15 min
  5. 05Annual service plans: how to build steady cash flow of 6,500 a month15 min
  6. 06Reviews and surveys: an automated flow that produces 4-6 reviews per week15 min
  7. 07Growing from 1 to 5 technicians: a 12-month plan that doesn't burn the business15 min
Plan B Business

Fractional growth advisory for service businesses doing $250K-$5M ARR. 1,200+ businesses served since 2008.

Founded by Ligal Frish & Eitan Eshtemaker. Based in Israel, serving US clients remotely.

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