tech
Operations KPIs
The 3-5 numbers that measure whether operations is healthy and improving.
Definition
Operations KPIs are the metrics that signal whether the delivery side of the business is working: cycle time (how long does delivery take), on-time delivery rate, error/rework rate, capacity utilization, customer satisfaction post-delivery. The discipline: pick 3-5, track them weekly, watch trends not single points. Over-instrumented dashboards with 30 metrics get ignored; tight dashboards with 5 KPIs drive behavior.
In your business
- →Pick 3-5 ops KPIs - more dilutes attention
- →Track trends weekly, not single data points
- →Tie ops KPI improvement to compensation for the ops team - aligns incentives