Strategy· 1h·5 lessons
Nps And Reviews
Build nps and reviews into a working operating system you can run this quarter.
A practical course on nps and reviews. Real templates, weekly outputs, no theory-only filler. Based on the operating playbooks of the Plan B Business team across 1,200+ service businesses.
Instructor: Eitan Eshtemaker + Ligal Frish
The problem this course solves
Most owners try to fix nps and reviews alone, in fits and starts. This course gives you the system, the templates, and the weekly cadence so it becomes a permanent part of how you run.
For founders who...
- Service business founders revenue $250K-$5M
- Operators who want a system, not motivation
- Anyone who tried this topic and it stuck for 2 weeks then collapsed
What you'll learn
- →How to NPS - the one number that predicts your growth 6 months ahead
- →How to 3-question survey - 30 seconds for the customer, a quarter's worth of insight for you
- →How to Google reviews - the marketing asset that generates leads 24/7 with no budget
- →How to From critic to ambassador - a 4-step path that turns a high NPS into referrals
- →How to A negative review - how the right response turns a threat into an advantage
Includes
- All lesson articles (HTML)
- Templates referenced in each lesson
- Weekly outputs for the first 30 days
- Access to founder Q&A inside the academy
- Updates as the system evolves
Curriculum (5 lessons)
- 01
NPS - the one number that predicts your growth 6 months aheadFree preview
15 min - 02
3-question survey - 30 seconds for the customer, a quarter's worth of insight for you
15 min - 03
Google reviews - the marketing asset that generates leads 24/7 with no budget
15 min - 04
From critic to ambassador - a 4-step path that turns a high NPS into referrals
15 min - 05
A negative review - how the right response turns a threat into an advantage
15 min
Start with lesson 1, free
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